299k's Privacy Policy

1 Introduction and Scope

299k ("we", "us") is an online casino and sports betting platform operated for players in Bangladesh. We take your privacy very seriously and are committed to protecting your personal information.

This privacy policy applies to all individuals who use the 299k website (299k.cam). It comes into effect when you register on our platform, use any of our services, or contact us.

This policy may be updated from time to time. We will notify you in a timely manner of any significant changes.

2 What Information We Collect

We collect your information in various ways. Below is a breakdown by type of information:

2.1 Information You Provide Directly

When you create an account or use our services, you are required to provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Identity verification documents (National ID card or passport)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Preferred language and other profile settings

2.2 Automatically Collected Information

When you visit our website, the following information is collected automatically:

• IP address and device identification information
• Browser type and operating system
• Pages visited and time spent on them
• Referral source and search engine keywords
• Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

A record of every financial transaction carried out on our platform is stored, including deposit amounts, withdrawal amounts, betting history and bonus usage details.

3 Purpose of Using Your Information

299k uses your information only for the following purposes:

• Account Management: Creating and maintaining your account, verifying login, and ensuring security.
• Service Delivery: Gaming services, betting features, and processing deposits and withdrawals.
• Identity Verification (KYC): Verifying age and identity to prevent fraud and ensure responsible gaming.
• Customer Support: Resolving your complaints and queries, and operating 24/7 live chat support.
• Promotional Communications: Sending offers, bonuses and updates with your consent.
• Fraud Prevention: Detecting suspicious transactions and taking preventive measures.
• Legal Compliance: Adhering to applicable laws and regulations.
• Platform Improvement: Analysing user experience to improve the quality of our services.

4 Information Sharing and Disclosure

299k may share your information with third parties in limited and specific circumstances. Those circumstances are described below:

4.1 Service Provider Partners

Trusted third parties are engaged to support our business operations, such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and customer service support organisations. These partners will only receive the information necessary for their specific tasks and are required to comply with our privacy standards.

4.2 Legal Requirements

We may disclose your information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.3 Fraud and Security

Relevant information may be shared with the appropriate authorities to prevent fraudulent activity, money laundering, or any other illegal activity.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the relevant parties, but the terms of this privacy policy will remain in effect.

5 Cookies and Tracking Technologies

299k uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Strictly necessary for the core operation of the website, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect information to monitor and improve website usage.
• Marketing Cookies: Used to display relevant advertisements based on your preferences.

5.2 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the website.

6 Data Security Measures

299k follows industry-standard security practices to protect your personal information. The key components of our security framework are described below:

• SSL Encryption: All your data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Our servers are housed in data centres with high-security protocols.
• Access Control: Only authorised personnel will have access to your personal information.
• Regular Security Audits: The security of our systems is regularly tested and updated.
• Two-Factor Authentication: An added layer of security when accessing your account.

While we are committed to ensuring the highest level of security, transmitting information over the internet is not entirely risk-free. You are therefore advised to keep your password confidential.

7 Data Retention Period

We retain your information only for as long as necessary. The retention period by type of information is described below:

• Account Information: For as long as the account is active and for a set period after account closure as required by legal obligations.
• Financial Transaction Records: For the period prescribed by applicable financial regulations.
• KYC Documents: For as long as needed to meet regulatory requirements.
• Cookies and Session Data: For the duration of the session or until the browser is closed.
• Customer Support Records: For a reasonable period after the issue has been resolved.

Once the defined retention period expires, your information is securely deleted or permanently anonymised.

8 Your Rights

You have the following rights over your personal information:

8.1 Right to Access

You may request to view the information we hold about you at any time. We will provide that information within 30 business days.

8.2 Right to Rectification

If any of your information is incorrect or out of date, you may submit a correction request through our support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Opt Out of Promotional Communications

You may opt out of our marketing communications at any time. To do so, send a request to the support email.

8.5 Right to Data Portability

You have the right to request that your information be provided in a common, machine-readable format.

To exercise any of the above rights, contact us at: [email protected]

9 Protection of Minors

299k is a platform operated for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We follow an age verification process at the time of registration. If we become aware that information from a minor has been collected by mistake, we will delete it immediately and close the associated account.

10 International Data Transfers

To operate our services, your information may be stored or processed on servers outside Bangladesh. For any such transfer, we ensure that your information remains protected in accordance with the standards of this privacy policy.

For international data transfers, we put in place contractual safeguards to maintain the confidentiality and security of your information.

11 Third-Party Services and Links

Our platform includes services from third-party game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming and others. These providers have their own privacy policies, and the use of your data on their platforms is governed by those policies.

We are not responsible for the privacy practices of these third parties, but we only work with trusted and recognised providers.

12 Policy Changes and Updates

We may update this privacy policy from time to time in response to business needs, legal changes, or technological developments.

For any significant changes, we will notify you in the following ways:

• Posting a notice on the website's main page
• Sending a summary of changes to your registered email
• Requesting consent to the updated policy at your next login

If you continue to use the platform after changes are made, you will be considered to have consented to the updated policy.

13 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali

We will aim to respond to your request within 30 business days. For urgent matters, you will get the fastest response via live chat.