299k's commitment to responsible gaming
Gaming should always be a source of enjoyment — at 299k, the safety and well-being of every player is our top priority.
Gaming is entertainment, not addiction
299k believes that online gaming is a recreational activity — just like watching a movie or playing cricket. But when gaming goes out of control, it can cause harm in life. That is why we are fully committed to responsible gaming.
Our platform offers tools that help you enjoy gaming in a balanced and safe way. From setting deposit limits to complete self-exclusion — 299k is always by your side.
Age restrictions are extremely important. 299k is for individuals aged 21 and above only. Participation by minors on this platform is strictly prohibited. If you believe a minor is using this platform, please notify our support team immediately.
6 key tools for responsible gaming
299k provides these tools to keep your gaming experience safe and enjoyable.
Set deposit limits
You can set a maximum daily, weekly, or monthly deposit amount yourself. Once set, the limit takes effect immediately. A waiting period applies if you apply to increase it.
Time-outs and breaks
Set a time limit for each session. When the time is up, 299k will automatically alert you. You can also take a temporary break from 24 hours up to 6 weeks.
Self-Exclusion
If you feel gaming is going out of control, you can close your account for a fixed period or indefinitely. Once this decision is in effect, there is no option to reopen it during the exclusion period.
Review gaming history
You can view your full betting history and records of deposits and withdrawals at any time. This information is very helpful for understanding your spending pattern and staying informed.
Reality check
At regular intervals, 299k will remind you how long you have been playing. These reminders keep you aware of time and encourage responsible gaming.
24/7 support
Do not hesitate to talk about gaming problems. Our Bengali-language live chat support team is ready to help at any time, day or night. Your identity will be kept completely confidential.
How to know if there is a problem?
The first step in responsible gaming is knowing yourself. If you notice the signs below in yourself, it is time to seek help.
Warning signs
- A tendency to bet more to try to recover lost money
- Playing beyond your budget or borrowing money to game
- Hiding your gaming from family or friends
- Repeatedly failing when trying to stop playing
- Prioritising gaming over work, family, or health
- Feeling anxious, irritable, or restless about gaming
- Using gaming to relieve stress or anxiety
How to use the protection tools?
Activating 299k's responsible gaming tools is very straightforward.
Log in to your account
First, go to the 299k Login page and access your account.
Open account settings
From the profile menu, go to the "Responsible Gaming" option.
Choose your preferred limit or break
Set whichever you need — a deposit limit, time-out, or self-exclusion.
Confirm
Confirm the change. Deposit limits take effect immediately.
Live chat if you need help
For any issue, contact our 24/7 Bengali live chat support.
Set limits on deposits and withdrawals
Financial control is an important part of responsible gaming. The following limits apply at 299k.
Minimum Deposit
৳500
The minimum deposit amount for each payment method (bKash, Nagad, Rocket, Upay, bank transfer).
Minimum withdrawal
৳1,000
The minimum amount for a withdrawal by any method. Make sure you have the correct amount.
Withdrawal time
15 minutes – 2 hours
A fast and secure withdrawal process. Usually completed within 15 minutes to 2 hours.
Set a personal deposit limit
If you wish, you can set a personal limit lower than the platform's default limit. For example, a maximum of ৳2,000 per week or ৳5,000 per month. Lowering this limit takes effect immediately, but a specific waiting period must pass before you can increase it.
Remember the bonus terms and conditions
A 20x wagering requirement applies to the 299k welcome bonus. Read and understand the full terms and conditions before claiming a bonus. Do not play beyond your budget because of a bonus offer.
What is self-exclusion and when should you use it?
Self-Exclusion is a step where you voluntarily block access to your 299k account for a set period or permanently. It is a brave and responsible decision.
While self-exclusion is active, there will be no option to make deposits, place bets, or claim bonuses on your account. During this time, our system will also stop all promotional communications.
If you wish to change your decision before the self-exclusion period ends, notify our support team. However, your account will not be reactivated until the exclusion has fully ended.
Self-exclusion options
- 30-day temporary exclusion — to take a short break
- 90-day exclusion — for a longer break
- 6-month exclusion — for serious problems
- 1-year exclusion — for long-term protection
- Permanent exclusion — if the decision is to stop playing for good
Temporary break (Time-Out)
- 24 hours — a one-day break
- 72 hours — a three-day break
- 1 week — a full week's break
- 6 weeks — the longest temporary break
Where to turn when you need help?
Gaming problems are nothing to hide — asking for help takes courage. 299k is always by your side.
Live chat support
Bengali live chat support is available 24 hours a day, 7 days a week. Talk about your gaming concerns — your information will be kept completely confidential.
Email Support
To apply for help with a gaming problem or self-exclusion, email: [email protected]. Our team will respond quickly and take the necessary steps.
Professional support
Gaming addiction is a health condition. Seek help from mental health professionals if needed. Talk to family and friends — it is better not to face it alone.
Common questions and answers about responsible gaming
Enjoy the 299k gaming world safely
Play responsibly and stay happy. Set your limits and keep gaming as entertainment.