299k Terms and Conditions

1 Introduction and Definitions

These terms and conditions ("Terms") form a legal agreement between the 299k platform and its users ("Members"). 299k is an online casino and sports betting platform that provides various gaming services for Bangladeshi users.

Key terms used in this document are defined as follows:

• "Platform" refers to the 299k.cam website, mobile application, and all related digital services.
• "Member" refers to any person registered and verified on 299k.
• "Account" refers to a member's personal registered profile.
• "Real Money" refers to any transaction made in actual currency (Bangladeshi Taka/৳).
• "Bonus Funds" refers to additional credits granted for promotional purposes.
• "Wagering Requirement" refers to the specific amount that must be wagered before a bonus becomes eligible for withdrawal.

2 Account Registration

Creating a valid account is required to access all services on the 299k platform. The following conditions apply to account registration:

2.1 Registration Conditions

• Each individual may open only one account. Creating multiple accounts is strictly prohibited and may result in permanent account closure.
• All information provided at the time of registration must be true, accurate, and complete.
• The member must be a legal resident of Bangladesh and must have the legal right to access gaming services.
• If any information provided at registration changes, 299k must be notified immediately.
• An account is strictly personal; transferring or renting it to a third party is prohibited.

2.2 Account Security

• The member is fully responsible for keeping their own login credentials (username and password) confidential.
• Any unauthorized access to the account must be reported to 299k immediately via live chat.
• The member is responsible for all activities carried out from their account.

3 Age Verification and Identity Confirmation

299k is firmly committed to preventing all forms of underage gaming.

3.1 KYC Process

At any time, 299k may ask a member to submit the following documents for identity verification:

• A clear copy of a National ID (NID) or passport.
• A bank statement or proof of mobile banking transactions (bKash, Nagad, Rocket, Upay).
• A utility bill or other government document as proof of current address.

Withdrawals may be put on hold until the KYC process is completed. Providing false or forged documents will result in permanent account closure and forfeiture of balance.

4 Deposits and Withdrawals

299k guarantees safe and fast financial transactions. All transactions are secured through SSL encryption technology.

4.1 Deposits

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits are generally credited to the account instantly. Contact live chat if there is a delay.
• Deposited funds must come only from the member's own bank account or mobile financial service.
• Deposits through a third party are strictly prohibited.

4.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals may only be made to the verified payment method used for the deposit.
• All wagering requirements on active bonuses must be met before making a withdrawal.
• Withdrawals may be delayed if KYC has not been completed.

5 Bonuses and Promotions

299k offers various types of bonuses and promotional offers. Each bonus has its own conditions that must be followed.

5.1 Welcome Bonus

• A 150% bonus up to a maximum of ৳5,000 is given on the first deposit.
• The welcome bonus applies only once and is given just one time per account.
• A 20x wagering requirement must be met to withdraw the bonus.
• The wagering requirement must be completed only on specific eligible games.

5.2 General Bonus Rules

• Bonus funds and real money are tracked separately. Withdrawals cannot be made until the bonus wagering is completed.
• It may not be possible to keep multiple bonuses active at the same time; separate conditions apply to each bonus.
• Misuse or attempts to exploit bonuses may result in bonus cancellation and account closure.
• 299k reserves the right to change, suspend, or cancel any bonus offer at any time.
• If a withdrawal is made before the wagering requirement of any bonus is met, the bonus will be automatically cancelled.

5.3 VIP Program

The 299k VIP program has 5 tiers. A weekly cashback benefit is provided at each tier:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.
• Diamond — up to 1.0% weekly cashback.

Progression through VIP tiers is determined based on a member's gaming activity and engagement with the platform.

6 Gaming Rules

All games on the 299k platform follow fair play principles. Game outcomes are determined impartially using Random Number Generator (RNG) technology.

6.1 General Rules for Playing Games

• Each game has its own rules, which are described in detail within the game itself.
• If a connection is lost during a game, the outcome will be determined according to the server log.
• If a game result remains undetermined due to a technical error, 299k reserves the right to void that bet and return the relevant amount.
• For sports betting, the official result of the match is considered final.

6.2 Live Casino

• Live dealer games are operated through world-class providers including Ezugi and Evolution Gaming.
• Before joining a live game, check the minimum and maximum bet limits of the table.
• Inappropriate language or harassing behavior in the live casino chat feature is strictly prohibited.

7 Prohibited Activities

Any of the following activities are strictly prohibited on the 299k platform. Violation of these prohibitions may result in permanent account closure and forfeiture of balance:

• Creating or operating multiple accounts.
• Using a false identity or forged documents.
• Misusing bonus benefits, bonus hunting, or collusion.
• Using fraudulent methods or software to gain an unfair advantage.
• Using the platform for money laundering or illegal financing.
• Using a third party's account or renting out an account.
• Attempting to hack or gain unauthorized access to the platform's systems or software.
• Harassing other members or staff.

8 Responsible Gaming

299k gives the highest priority to responsible gaming. We believe that gaming is a form of entertainment and we have put various protective measures in place to ensure it does not have a negative impact on any member's life.

8.1 Self-Exclusion and Limit Setting

• A member may set daily, weekly, or monthly deposit limits on their account.
• If needed, a member may suspend their own account for a set period of time (cooling-off period).
• For permanent self-exclusion, contact the support team via live chat or email.

8.2 Support

If you or someone you know is experiencing problems due to gambling, please contact our 24/7 live chat support. For more information, visit our Responsible Gaming page.

9 Privacy and Data Protection

299k gives the highest importance to protecting members' personal information. Our full data protection policy is described in detail on the Privacy Policy page.

9.1 Data Collection and Use

• A member's personal information is used only for account management, transaction verification, and fulfilling regulatory obligations.
• A member's personal information is not sold or rented to any third party.
• Information may be provided to government or regulatory bodies as part of legal obligations.

9.2 Cookies and Tracking

299k uses cookies to improve the website experience. By using the website, you are considered to have consented to the use of cookies. For more details, see our Privacy Policy.

10 Account Closure and Suspension

10.1 Closure by 299k

299k reserves the right to close or suspend any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Suspicion of fraud, deception, or illegal activity.
• Providing false information during the KYC process.
• Remaining inactive for an extended period of time.

10.2 Closed by Member

If a member wishes to voluntarily close their account, they may notify the support team via live chat or email. All pending transactions and bonus conditions must be settled before closure.

11 Limitation of Liability

299k is always committed to providing a safe and reliable service on its platform. However, there are certain limitations to our liability:

• 299k is not responsible for any losses caused by internet disconnection, power outages, or faults in a member's device.
• 299k is not responsible for delays or failures in transactions caused by third-party payment providers (bKash, Nagad, Rocket, Upay, or banks).
• The service may be temporarily unavailable during technical maintenance; no compensation applies for this period.
• 299k accepts no liability for financial losses arising from gaming.

12 Dispute Resolution

The following process will be followed to resolve any disputes or complaints peacefully:

12.1 Initial Complaint

• As the first step, raise your complaint with the support team via live chat. The team is available 24/7 according to Bangladesh Standard Time (UTC+6).
• Complaints can also be submitted by email ([email protected]).
• When submitting a complaint, please include your account ID, date, time, and a description of the issue.

12.2 Final Decision

In the case of disputes regarding game results, server log records will be considered the final evidence. 299k's decision is final and binding on all matters.

13 Changes to Terms

299k reserves the right to amend, change, or update these terms and conditions at any time.

• Members will be notified of significant changes via email or platform notifications.
• The date on which the revised terms take effect will be stated on this page.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not agree to the new terms, you will have the option to close your account and withdraw all available balance.

Support & Contact

If you have any questions about these terms and conditions, our support team is always here for you.